| The Aged Care Accreditation Agency has
awarded Netherby with continuous High-Care Accreditation
since 1997 and we fully comply with the 2008 Building
Certification Standards. We have approval for 77 High-Care
Residents.
We take pride in how we maintain our building, rooms,
facilities and entertainment areas. We like to enjoy a
clean, bright, warm and inviting environment. This
helps us to achieve a happy and caring community.
Resident Rooms
We want each of our Residents to feel comfortable,
nurtured and entertained. We encourage our residents
and their families to furnish their rooms with photographs,
pictures and mementos.
Courtyard
We have several courtyard areas, one of which extends
from our dining room. This is great for sitting out in the
sun and enjoying the entertainment, weather permitting.
The Cottage
This is a special entertainment room that's fitted out
with a kitchen for our resident cooking sessions. We
also use this area for charts, cups of tea, hand massages
and for watching videos of documentaries and old-time
movies.
Barbecue Area
This is very popular in summer for reading, artwork and
gardening.
Laundry
We have an on-side laundry which operates seven days a
week for the washing of linen and personal items.
Lift
Our facility has a lift for the easy access of our
residents and staff.
Air-conditioning
Netherby is fully air- conditioned to provide maximum
comfort throughout the year.
Daily Care
Each morning one of our nurses will wake and help our
residence prepare for breakfast. Following breakfast,
we assist resident in preparing for the day.
We then plan what our residents would like to do.
They can select from one of the scheduled activities or they
may prefer to read, rest in their room or go out into the
courtyard or garden.
After the evening meal, the nurses will help residents to
prepare for the night. There is always a nurse
available during the night. We have a registered nurse
in the facility 24 hours a day.
Meals
Family members are invited to dine with their loved ones
(a $3 donation can be made to the Activity Department).
Breakfast is served to residents in their rooms and they are
encouraged (although not required) to attend lunch and
dinner in the dining room.
Meals are as follows:
| Breakfast |
7.30 am |
| Morning Tea |
10.00 am |
| Lunch |
12.00 noon |
| Afternoon Tea |
2.00 pm |
| Dinner |
5.00 pm |
| Supper |
7.00 pm |
Medical and Allied Services
Our nursing staff will help residents to organise many
services they may require. These are explained below:
- Our arrangements with a number of local doctors from
which you can choose.
- An on-site physiotherapist service who can provide
individual programs.
- Our daily pharmacy deliveries and direct access to the
Pharmacist.
- An on-site pathology service.
- Our Aroma therapist who makes weekly visits and
provides regular staff training.
- Our Podiatrist who is on site every 6 weeks or on
request.
- Our Dentist who provides an on-site service as
required. We also arrange annual Denture Clinics.
- Our Dietitian who ensures that the individual
nutritional, cultural and preference requirements of each
resident are met.
- We organise annual optometry clinics with a fully
qualified optometrist.
- Our residents are invited to attend our regular hearing
clinics where they can have their hearing checked.
- We can access a speech pathologist service to assist
residents with difficulties as required.
- We can organise Massage Therapists to visit residents
on request.
- Our hairdresser visits each week and offers a full
range of services at reasonable rates.
- Our beautician is available on request for facials,
nails and all beauty care
- We have specialist retailers visiting Netherby with all
sorts of interesting items, ranging from clothing to
cosmetics, perfumes and gifts.
- Religious services of various denominations are held
within the facility. If our residents wish to attend a
local church, they are free to organise that with their
families.
- If residents need to make appointments with specialists
and hospitals, we can assist by:
* Arranging the appointments
* Organising an ambulance or transport
* Providing a nurse escort (at cost)
* Hornsby Hospital is only 3 minutes away should emergency health
problems arise.
Mail, Telephone & Internet
Services
- Mail is circulated to and collected from our residents
each day. Our activities team often help our residents
to compose their correspondence.
- Relatives can contact our residents by telephone.
We have portable telephones which can be taken to each room
or one of our reception team can take a message.
- There is a blue pay phone in the front foyer.
- Residents and relatives can organise a direct line to a
room through Telstra at the residents' expense.
- Emails can be sent and received through our reception.
Visitors
Visiting hours are flexible for relatives. We
recommend that visitors arrive after 10 am as this gives
everyone time to prepare for the day. If you would
like to take your relative out for the day or for an
extended period, please call us the day before so we can
ensure that he or she is ready.
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